Return Merchandise
Authorization (RMA)

The RMA module was designed to track
and process returns by providing all the
necessary data about the return. This
course is divided into discussions of concepts, activities, review, and a lab. The
Return Merchandise Authorization module
provides a means to enter, track and
resolve customer returns. It provides a
link between Inventory Management
and Sales Order. It handles activities for
receiving returned items from the customer
and shipping replacement items
to the customer. In addition, it will handle
activities for shipping returned items
to the vendor and receiving replacement
items from the vendor. RMA’s can then
be analyzed to look for trends in returns
for particular items or return reasons.

You will learn to:

	Understand the capabilities of the Return Merchandise Authorization module
	Learn the steps necessary for setting up the module, as well as how it integrates with the other modules (i.e., Sales Order, Inventory Management, etc.)
	Learn how to enter a replacement order or credit an order for a return
	Learn how to track and resolve returns
	Learn the steps necessary to create an Xpress sales order, or a purchase order from the return
	Learn how to print the necessary reports and update Sales Order and General Ledger
	Learn how to use the reports and inquiry options